Top 20 questions that arise with 90% of our clients:
1) I have connected my email, but why an email sent from Bitrix24 doesn't reach the recipient?
2) I see a list of tasks in my calendar, there are a lot of them and they get in the way, can I turn them off?
3) Is it possible to get additional notifications to email, not just in the browser?
4) I have a contact database, how can I upload it to Bitrix24?
5) My employee has forgotten his password and can not log in, what should I do? / Can't log in to the mobile app, what should I do?
6) What functionality is available in the mobile app?
7) Is it possible to automatically generate documents in Bitrix24?
8) I want to automate Bitrix24, what can it do?
9) Is it possible to integrate Bitrix24 and 1C?
10) We have a website, how can I make my orders be automatically generated in Bitrix24?
11) Managers 'forget' about clients, can I set up reminders?
12) Why are completed tasks displayed in the list of active tasks?
13) A task is created for each call / case, can I do something about it?
14) All managers see each other's clients, it should not be so, how to fix it?
15) How can I see the tasks of my subordinates?
16) An employee has created a task, but for some reason there are three of them, different for each manager.
17) Why did I create a duplicate of a lead/deal/contact?
18) I created a project, but no one sees it, what to do?
19) How can I see in the report how many deals there were for a certain day?
20) I want to do a mailing to all clients except for a certain list, how do I do it?

Every system requires attention, and it's important to keep it up and running. You may have indeed received a high level of training, but during the training, employees may have misunderstood certain things and may not be working correctly in the system. Also, new employees who need special attention at the beginning of their employment need to be trained again.


The trivial act of converting a lead into a transaction is very often done incorrectly, creating chaos in the system within just a week. In addition to this, technical problems can also arise: authorization in the portal, failure of integration with an external service, and there may be questions about the system's capabilities or the need for consultation to work with certain functionality.

If you are already a client of our company, we already have an understanding of how 'complex' your portal is and how many hours should be set aside on average for support.

If we have not worked with you yet, we will evaluate your portal in advance and hold an introductory meeting, where we record your current issues/requests for improvement and give you an estimate of labor costs. If the list of tasks is large, we will prepare a work plan for a month (-s) ahead and follow it.

On a weekly basis, the manager conducts a summary of the remaining hours and reports to you. If there are no requests, or the manager understands that they will not be fully used before the deadline, he will turn to you to solve this issue (often these hours are used for in-depth analysis of your portal or additional training/consultation).

As a rule, such situations do not arise, because the stage of selecting a package is very important and the expert himself calculates how many hours you need exactly for your company.

The likelihood of a serious technical problem occurs and directly depends on the level of configuration and 'complexity' of your portal. A less 'complicated portal' is the Cloud version of Bitrix24, to which only telephony and messengers are integrated, and automations are set up with only automatic reminders of client processing.

An example of a technical problem would be: Manager No.1 is leading a client. But in the course of his work, he incorrectly converted the lead to a transaction, which resulted in the next call going to Manager No.2.

A more 'complex' portal is an on-premise version of Bitrix24 with a non-typical 1C integration. There may also be several funnel areas (sales, production, logistics, accounting) and the system is automated.

Usually the interaction is organized as follows:
We communicate with you via a convenient service: messengers WhatsApp, Telegram / email / your portal Bitrix24. This is done for your comfort and to increase the speed of resolving issues.
Your project is managed by one person allocated specifically for you. The average speed of the manager's response to a question - 20 minutes. The average speed of problem solving - 2 hours.