ACP Group is a golden partner of Bitrix24.
This status is given only to partners with proven expertise, a large number of successful implementations and a high level of trust from the developer. For you it means that we not only know the system well, we know how to turn it into a working tool for your business.
This status is given only to partners with proven expertise, a large number of successful implementations and a high level of trust from the developer. For you it means that we not only know the system well, we know how to turn it into a working tool for your business.
Basic Plan
Product Overview
Pricing in USD
Bitrix24
Bitrix24 Basic:
Price, Limits & Features
Bitrix24 Basic is the entry-level paid plan designed for small teams that have outgrown the Free plan but don’t need a large-user subscription yet. The official USD pricing is 61 USD per month billed monthly or 49 USD per month billed annually (annual billing). Basic is a flat price per organization and includes 5 users.
If your primary questions are “How much does Bitrix24 Basic cost?” and “What exactly do I get compared to Free or Standard?”, this guide gives you a clear, decision-ready answer with the most important limits and upgrade triggers.
Start with Free
Users
5
Online storage
24 GB
CRM pipelines
5
Price
61 $
Key Limits at a Glance
Key Limits at a Glance
Bitrix24 Basic is best understood by its core limits and capacity upgrades:
Users
5
Online storage
24 GB
Open Channels
2
Sites
10
Orders
Unlimited
CRM pipelines
5
Email from CRM (per month)
50,000
Online stores
1
RPA processes
1
These limits are exactly where most teams feel pressure on the Free plan: multiple pipelines, more customer communication channels, higher email capacity, and more room for growth in CRM and tasks.
What You Get
What You Get in the Basic Plan
Automation and AI in Basic
Automation and AI in Basic
Automation Rules and Triggers
Bitrix24 automation is often discussed as "robots and triggers." In plain terms:
RPA Capacity
RPA (robotic process automation) is often used for structured internal operations. In Basic, the limit is 1 RPA process. If RPA is central to your operations, this is a key comparison point versus Standard, which provides more capacity.
CoPilot AI and Follow-Up
CoPilot is the AI assistant inside Bitrix24. Basic includes access to CoPilot, and it is integrated across common workflows such as CRM, tasks, and communication. CoPilot can help draft texts, summarize discussions, and support routine content creation.
One important detail for planning usage: CoPilot has a request limit of 600 requests per hour for all users of your Bitrix24, and this limit applies to all plans. If your team intends to use AI heavily, you should account for peak-time usage.
Also note the plan distinction: basic CoPilot functionality exists even on Free, but certain capabilities such as CoPilot Follow-Up are positioned as commercial-plan features. Basic, as a paid plan, is designed to be the starting point where advanced AI capabilities become relevant for business use.
One important detail for planning usage: CoPilot has a request limit of 600 requests per hour for all users of your Bitrix24, and this limit applies to all plans. If your team intends to use AI heavily, you should account for peak-time usage.
Also note the plan distinction: basic CoPilot functionality exists even on Free, but certain capabilities such as CoPilot Follow-Up are positioned as commercial-plan features. Basic, as a paid plan, is designed to be the starting point where advanced AI capabilities become relevant for business use.
BitrixGPT
If you are specifically looking for a plan-by-plan matrix for BitrixGPT as a separate AI component, official plan-level details may vary and are not always presented as a clean limit table. Treat "BitrixGPT" availability details as plan- and feature-specific, and validate it against the current plan documentation before building mission-critical AI workflows around it.
Important distinction
It is important to separate "automation rules/triggers" from two other concepts that teams often confuse:
If your requirement is enterprise-grade process automation with complex approvals, Basic will be too limited and you should evaluate higher plans.
Workflows vs Flows: What Basic Does Not Include
Workflows (business process designer / approval workflows): Not included in Basic. If you need complex approval chains, document workflows, or advanced business process design, that belongs to higher-tier plans.
Flows (task flows): Not included in Basic. Flows are available only in higher-tier offerings and are built for cross-department task intake and distribution at scale.
Basic includes automation at the level needed for small teams to reduce manual work inside deals. If your sales process depends on consistent follow-ups, reminders, and stage-based routines, this is one of the most valuable practical upgrades from Free.
Automation rules perform routine actions at a stage (for example: create a task, send an email, generate a document).
Triggers react to customer actions or item changes and can move CRM items to the right stage when something happens.
Which One Should You Choose?
Basic vs Free vs Standard: Which One Should You Choose?
Important distinction
Bitrix24 Free is a solid way to start, but it has hard constraints that appear exactly when a team becomes operational:
Bitrix24 Basic is the "first serious CRM plan" for small teams because it unlocks commercial capabilities (telephony, integrations), increases structure (more pipelines and channels), and expands limits that block growth in Free.
Bitrix24 Standard is the right next step if you are growing beyond a small team and need a higher user capacity (50 users), more storage (100 GB), and stronger scaling across company workflows. It keeps what you get in Basic and expands the room for growth.
As a quick rule:
Choose Free for testing, pilot usage, or minimal workloads.
Choose Standard if you are expanding operations and need a larger team capacity and broader scaling.
Choose Basic if you need a structured sales process for a small team and want integrations, telephony, and more pipelines/channels without paying for dozens of users.
Triggers react to customer actions or item changes and can move CRM items to the right stage when something happens.
Tasks are constrained (Free is limited in total created tasks and some features lock after you cross the threshold).
Search stops working as your data grows (text search becomes limited and you rely on filters).
Market apps and REST API are not available, and telephony is not available.
Choose Basic if you need a structured sales process for a small team and want integrations, telephony, and more pipelines/channels without paying for dozens of users.
Bitrix24 Basic
Choose Standard if you are expanding operations and need a larger team capacity and broader scaling.
Bitrix24 Standard
Open Channels are limited to a single channel.
FAQ
Frequently Asked Questions
Basic is priced as a flat subscription per organization and includes up to 5 users in the plan.
No. Telephony is available only on paid commercial plans. Basic is the entry paid plan where telephony becomes available.
Basic includes 5 CRM pipelines, which is typically enough for small teams managing multiple sales directions.
Basic includes 2 Open Channels. This is a common upgrade trigger for teams that need more than one customer communication channel.
Yes. Market apps and REST API are part of commercial plans. Free does not allow installing Market apps or using REST API for integrations.
No. Workflows (business process designer / approvals) and Flows (task flows) are not included in Basic and require higher-tier options.
Bitrix24 Basic is most effective when it’s configured around your real sales process: pipelines, stages, roles, communication channels, and integrations. If you are upgrading from Free, the fastest way to see ROI is to treat Basic as an operational CRM setup project—not just a billing change.
Upgrade to Basic if you want a clean sales structure, reliable customer communication across channels, and the integration layer (Market/REST API) that makes Bitrix24 scalable for real business work.
Upgrade to Basic if you want a clean sales structure, reliable customer communication across channels, and the integration layer (Market/REST API) that makes Bitrix24 scalable for real business work.
Submit request
Leave a request and we will contact you within 15 minutes for a free consultation
Our employees consult in English and Portuguese languages
By submitting this form, i consent to the processing of my personal data