5 Users Included

$49 / month annual

Small Business CRM

Commercial Plan

Bitrix24 Basic is the entry-level paid plan designed for small teams that have outgrown the Free plan but don’t need a large-user subscription yet. The official USD pricing is 61 USD per month billed monthly or 49 USD per month billed annually (annual billing). Basic is a flat price per organization and includes 5 users.
If your primary questions are “How much does Bitrix24 Basic cost?” and “What exactly do I get compared to Free or Standard?”, this guide gives you a clear, decision-ready answer with the most important limits and upgrade triggers.

Start with Free

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Bitrix24 Free Plan is the default cloud account, free forever and easy to start. Invite as many users as you want and begin working immediately. Free Plan includes a basic CRM, tasks/projects, chat and video calls, a shared calendar, and more. It also provides a website/landing page builder and access to a basic contact center for customer inquiries. The plan comes with 5 GB of shared cloud storage and essential integrations (e.g. Google Drive, Zoom). All of this is completely free – no credit card required and no time limit

Unlimited users: Invite your team, colleagues, and partners at no extra cost (suitable for small teams or pilot projects)

Basic CRM: Manage leads, contacts, companies and deals with standard sales funnels and stages

Tasks & Projects: Create, assign, and track up to 100 tasks across projects and checklists (task limit applies)

Collaboration tools: Company chat, group discussions, video conferencing, and a private team calendar

5 GB Cloud Storage: Shared file storage for your team’s documents and media

Sites & Landing Pages: Built-in website builder to create simple websites or landing pages (with bitrix.site domain)

Contact Center (Open Channel): Connect one customer communication channel (chat widget, form, or one social messenger) to capture leads

Basic Integrations: Connect external tools like Google Drive, OneDrive, Zoom, and popular messengers

These features cover the essentials for a small team’s collaboration and CRM needs.

The Free Plan includes the core Bitrix24 CRM: you can manage unlimited contacts, companies, leads, and deals within a single sales funnel. You get essential CRM forms, pipelines, and reports. However, as your data grows, certain limits kick in. For example, once your CRM contains more than about 1,000 items in a category (leads, deals, contacts, or companies), text search will no longer return results – you can only filter by predefined fields. Similarly, exporting data has restrictions: the Free Plan does not allow full CSV export of all records (e.g. contacts export is disabled).

In short

Advanced CRM features such as multiple pipelines, sales automation (robots/workflows), telephony integration, and app marketplace extensions are not available on Free and require a paid plan.

Free Plan CRM works fully for small databases,
but its usability declines on large ones.

Options

Trying Bitrix24 for the first time: Get started immediately with no investment and explore features.

Very small sales process: If you have a handful of deals per month, a single sales pipeline suffices.

Light task management: Teams using tasks sparingly (≤100 total tasks) across projects.

Basic internal collaboration: Chat, video calls, and file sharing for a small remote team or startup.

Pilot or early-stage businesses: Experiment with CRM, marketing campaigns, or a company intranet on a limited budget.

In these cases, Free Plan provides a risk-free way to use Bitrix24’s core features. It lets you determine how the system fits your workflow before paying for more.

If you find Free Plan too restrictive, Bitrix24 makes it easy to switch. A trial of higher plans is available, and you can upgrade right in your subscription settings. Upgrading unlocks all advanced tools and increases limits.

Need advanced CRM: Multiple pipelines, deal automation (robots), or sophisticated sales reports.

Higher volume of work: More than 100 tasks, complex projects with Gantt charts or Scrum tools.

Larger customer base: Thousands of leads/contacts or heavy search requirements (free search limit at ~1000 records).

Multiple communication channels: More than one Open Channel (e.g. both WhatsApp and Facebook), or built-in telephony.

Additional storage & security: Paid plans offer 50–100+ GB storage and advanced security/backup options.

Marketplace apps & APIs: Need third-party integrations, marketing tools, or custom apps (only on paid plans).

Priority support: Paid subscriptions come with faster support response and dedicated assistance.

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