ACP Group is a golden partner of Bitrix24.
This status is given only to partners with proven expertise, a large number of successful implementations and a high level of trust from the developer. For you it means that we not only know the system well, we know how to turn it into a working tool for your business.
This status is given only to partners with proven expertise, a large number of successful implementations and a high level of trust from the developer. For you it means that we not only know the system well, we know how to turn it into a working tool for your business.
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Managed Optimization Services
Unified CRM Architecture
Growth Intelligence Plan: managed optimization for your CRM
A single, consistent Bitrix24 structure that supports multiple legal entities and currencies, aligned with your business model
Workflows that handle renewals, follow-ups, reminders and tasks — so your pipeline is driven by systems, not only by people
Smart Automation
Revenue, funnel, channels and team performance — presented in a way executives can use daily
WhatsApp, email and telephony linked to Bitrix24, giving your team one complete history per client
Clean, Trustworthy Data
Centralised Communication
Actionable Dashboards
Standards, validations and regular checks that make your CRM data analytics-ready
Growth Intelligence Plan is an ongoing managed service for CRM optimization and automation.
ACP Group works as your external CRM & automation department: we design and refine your Bitrix24 architecture, extend automation, keep data quality under control and build executive dashboards you can rely on for decisions
ACP Group works as your external CRM & automation department: we design and refine your Bitrix24 architecture, extend automation, keep data quality under control and build executive dashboards you can rely on for decisions
What You Get with Growth Intelligence Plan
• Up to X enhancements or new workflows per month (robots, triggers, sequences).
• Focus on renewals, follow-ups, SLA control, task creation and reminders.
• Refinement of existing automations as your processes evolve
• Focus on renewals, follow-ups, SLA control, task creation and reminders.
• Refinement of existing automations as your processes evolve
• Analysis of lead flow, deal progression and conversion rates.
• Identification of bottlenecks in the funnel (by stage, product, source, manager).
• Recommendations for structural improvements in Bitrix24
• Identification of bottlenecks in the funnel (by stage, product, source, manager).
• Recommendations for structural improvements in Bitrix24
• Setup and support of 2–3 core dashboards (Bitrix24 reports or external BI such as Superset).
• Typical dashboards: revenue by entity and currency, pipeline conversion by stages, performance by team and channel.
• Ongoing tweaks to reflect new products, entities or regions
• Typical dashboards: revenue by entity and currency, pipeline conversion by stages, performance by team and channel.
• Ongoing tweaks to reflect new products, entities or regions
• A single point of contact who knows your business, coordinates tasks and prioritises the backlog.
• Regular check-ins to align the roadmap with your business targets
• Regular check-ins to align the roadmap with your business targets
• Rules and standards for data entry (required fields, formats, validations).
• Monthly checks for duplicates and broken records.
• Corrections and recommendations to keep your data analytics-ready
• Monthly checks for duplicates and broken records.
• Corrections and recommendations to keep your data analytics-ready
• Monthly strategic call (around 1 hour) with your leadership or CRM owner.
• Discussion of what was implemented, its impact and what should be adjusted next
• Discussion of what was implemented, its impact and what should be adjusted next
• Summary of completed work and changes to CRM.
• Trends in key metrics and clear next steps for further optimization
• Trends in key metrics and clear next steps for further optimization
Engagement model and price
Growth Intelligence Plan is delivered as a managed service with a clear monthly fee and defined scope of work
Plan
Tier 1 - Core Optimization
Format
Timeline
Billing
Fee
Service level
Light optimization retainer. Remote support, small monthly improvements, quick checks on data quality and usage
6 - 12 month service contract, renewable
Monthly, in advance, via invoice or agreed payment method
Approx. USD 300–700
(defined per proposal and scope).
(defined per proposal and scope).
Entry level optimization. Small automation tweaks per month, basic health checks, simple mini dashboards and data quality alerts. No deep process redesign
Plan
Tier 2 - Growth Intelligence
Format
Timeline
Billing
Fee
Service level
Managed optimization and BI service. Remote work plus structured monthly management meeting focused on KPIs and improvements
6 - 12 month service contract, renewable
Monthly, in advance. Option to prepay block of months if client prefers
Approx. USD 700–900
(defined per proposal and scope)
(defined per proposal and scope)
Growth focused. More automation changes per month, KPI dashboards, AI Copilot tuning, scripts for data quality, and monthly mentoring for managers focused on sales and operations performance
Plan
Tier 3 - Strategic Partnership
Format
Timeline
Billing
Fee
Service level
Strategic CRM and growth partnership. Dedicated consultant, advanced BI and AI, deep involvement in processes and decision making
12 month contract, renewable with review at the end of the cycle
Monthly, in advance. Possibility of mixed model (part retainer, part project) for large initiatives
Approx. USD 1000–1500
(defined per proposal and scope)
(defined per proposal and scope)
Highest service level. Unlimited automation within agreed scope, advanced BI and AI flows, quarterly business reviews, strategic process redesign, alignment with board level goals and support for multi system roadmap
How We Work with Your CRM
2–3 weeks
6–8 weeks
N weeks
N weeks
Audit & Architecture
Automation & Workflows
Communication & Channels
Dashboards & Data Quality
• Interviews with key stakeholders in sales, marketing and operations.
• Audit of current Bitrix24 setup, processes and data.
• Design of a unified CRM architecture for all relevant legal entities and currencies.
Outcome: A clear CRM blueprint and a 3-month optimisation roadmap
• Audit of current Bitrix24 setup, processes and data.
• Design of a unified CRM architecture for all relevant legal entities and currencies.
Outcome: A clear CRM blueprint and a 3-month optimisation roadmap
• Implementation or refinement of key workflows: follow-ups, renewals, SLAs, approvals.
• Automation of task creation, reminders and status changes.
Outcome: Critical processes run in a consistent, repeatable way, not just "when someone remembers"
• Automation of task creation, reminders and status changes.
Outcome: Critical processes run in a consistent, repeatable way, not just "when someone remembers"
• Setup of executive and operational dashboards (Bitrix24 or external BI).
• Establishing data quality routines and regular checks.
Outcome: A single source of truth for your pipeline, revenue and team performance
• Establishing data quality routines and regular checks.
Outcome: A single source of truth for your pipeline, revenue and team performance
• Integration or refinement of WhatsApp, email and telephony inside Bitrix24.
• Configuration of shared inboxes, queues and routing rules (where applicable).
Outcome: One client view across channels; conversations no longer live in private chats
• Configuration of shared inboxes, queues and routing rules (where applicable).
Outcome: One client view across channels; conversations no longer live in private chats
Managed service vs Admin
You get CRM consultants, automation engineers and BI specialists — a multi-disciplinary team for less than the cost of a full in-house department
A Full Team, Not One Person
/ 01
No more “big project → silence → another big project”. We work in ongoing cycles, constantly refining your CRM based on data and feedback
Continuous Improvement, Month After Month
/ 02
We bring patterns from other B2B and service businesses in the region and globally, adapting them to your reality instead of experimenting from scratch
Best Practices from Multiple Industries
/ 03
You avoid the risk, effort and cost of hiring, training and retaining a full CRM/BI team — while still getting senior-level expertise
Flexible, Scalable Engagement
/ 04
Work with ACP Group Int
Deep technical and business expertise around Bitrix24 as a central platform for CRM, operations and communication
Bitrix24 Golden Partner
CRM consulting, process design, automation, integrations, data quality and BI — in one team, under one service
End-to-End Skillset
We start from your commercial goals — revenue, profitability, growth targets — and only then decide how CRM and automation should support them
Business-First Approach
Comfortable working across English-speaking and multinational teams, aligning your CRM with how business is actually done in the UAE and GCC
Regional Mindset
We understand the complexity of working with multiple legal entities, currencies and countries — common for UAE-based and international groups
Experience with Multi-Entity and Multi-Currency Setups
FAQ
Yes. While we recommend at least 6 months to go through all phases and see measurable impact, we can start with a structured 3-month pilot focusing on the most critical processes
A designated CRM owner or sponsor, admin access to Bitrix24, and regular feedback from your sales and operations teams. We will handle the rest
Our core specialisation is Bitrix24 as the central CRM and operations platform. We also integrate external systems (telephony, WhatsApp providers, BI tools, ERP, etc.) where needed
Yes. Many of our clients operate across multiple countries and time zones. We adapt communication and rollout to your team structure
Submit request
Leave a request and we will contact you within 15 minutes for a free consultation
Our employees consult in English and Portuguese languages
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