ACP Group is a golden partner of Bitrix24.
This status is given only to partners with proven expertise, a large number of successful implementations and a high level of trust from the developer. For you it means that we not only know the system well, we know how to turn it into a working tool for your business.
This status is given only to partners with proven expertise, a large number of successful implementations and a high level of trust from the developer. For you it means that we not only know the system well, we know how to turn it into a working tool for your business.
Free Plan
CRM
Product Overview
Bitrix24
Bitrix24 Free Plan: Features, Limits and When to Upgrade
Bitrix24's Free Plan provides core CRM, collaboration, and communication tools at no cost. It supports unlimited users by default and includes basic CRM, tasks, chat, and a team workspace.
Start with Free
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Free Plan
CRM
Product Overview
Bitrix24
Bitrix24 Free Plan: Features, Limits and When to Upgrade
Bitrix24's Free Plan provides core CRM, collaboration, and communication tools at no cost. It supports unlimited users by default and includes basic CRM, tasks, chat, and a team workspace.
Start with Free
Get Consultation
Overview
Bitrix24 Free Plan is the default cloud account, free forever and easy to start. Invite as many users as you want and begin working immediately. Free Plan includes a basic CRM, tasks/projects, chat and video calls, a shared calendar, and more. It also provides a website/landing page builder and access to a basic contact center for customer inquiries. The plan comes with 5 GB of shared cloud storage and essential integrations (e.g. Google Drive, Zoom). All of this is completely free – no credit card required and no time limit
What’s Included in Free Plan
Unlimited users: Invite your team, colleagues, and partners at no extra cost (suitable for small teams or pilot projects)
Basic CRM: Manage leads, contacts, companies and deals with standard sales funnels and stages
Tasks & Projects: Create, assign, and track up to 100 tasks across projects and checklists (task limit applies)
Collaboration tools: Company chat, group discussions, video conferencing, and a private team calendar
5 GB Cloud Storage: Shared file storage for your team’s documents and media
Sites & Landing Pages: Built-in website builder to create simple websites or landing pages (with bitrix.site domain)
Contact Center (Open Channel): Connect one customer communication channel (chat widget, form, or one social messenger) to capture leads
Basic Integrations: Connect external tools like Google Drive, OneDrive, Zoom, and popular messengers
These features cover the essentials for a small team’s collaboration and CRM needs.
Real Limitations of Free Plan
The table above summarizes practical limits on the Free Plan. Official Bitrix24 sources confirm most limits (marked Official); some features are simply unavailable on Free (marked Ambiguous where sources imply but do not explicitly detail).
Features
Daily
Monthly
Annually
10-hour training
Coffee and lunch
Course files to your email in PDF
Individual consulting
Certificate
Free CRM
The Free Plan includes the core Bitrix24 CRM: you can manage unlimited contacts, companies, leads, and deals within a single sales funnel. You get essential CRM forms, pipelines, and reports. However, as your data grows, certain limits kick in. For example, once your CRM contains more than about 1,000 items in a category (leads, deals, contacts, or companies), text search will no longer return results – you can only filter by predefined fields. Similarly, exporting data has restrictions: the Free Plan does not allow full CSV export of all records (e.g. contacts export is disabled).
Bitrix24 Free CRM: What Works and Where Limits Appear
In short
Free Plan CRM works fully
for small databases,
Advanced CRM features such as multiple pipelines, sales automation (robots/workflows), telephony integration, and app marketplace extensions are not available on Free and require a paid plan.
but its
usability declines on large ones.
Options
Free Plan or Paid — Which Is Right for You?
When Free Plan Is Enough
Trying Bitrix24 for the first time: Get started immediately with no investment and explore features.
Very small sales process: If you have a handful of deals per month, a single sales pipeline suffices.
Light task management: Teams using tasks sparingly (≤100 total tasks) across projects.
Basic internal collaboration: Chat, video calls, and file sharing for a small remote team or startup.
Pilot or early-stage businesses: Experiment with CRM, marketing campaigns, or a company intranet on a limited budget.
In these cases, Free Plan provides a risk-free way to use Bitrix24’s core features. It lets you determine how the system fits your workflow before paying for more.
If you find Free Plan too restrictive, Bitrix24 makes it easy to switch. A trial of higher plans is available, and you can upgrade right in your subscription settings. Upgrading unlocks all advanced tools and increases limits.
When to Upgrade to Paid Plan
Need advanced CRM: Multiple pipelines, deal automation (robots), or sophisticated sales reports.
Higher volume of work: More than 100 tasks, complex projects with Gantt charts or Scrum tools.
Larger customer base: Thousands of leads/contacts or heavy search requirements (free search limit at ~1000 records).
Multiple communication channels: More than one Open Channel (e.g. both WhatsApp and Facebook), or built-in telephony.
Additional storage & security: Paid plans offer 50–100+ GB storage and advanced security/backup options.
Marketplace apps & APIs: Need third-party integrations, marketing tools, or custom apps (only on paid plans).
Priority support: Paid subscriptions come with faster support response and dedicated assistance.
Comparison
Free vs Paid Plans
Feature
Free Plan
Paid Plans (Basic, Standard, Professional)
Users
Unlimited (for small teams)
Tiered limits per plan (5–100+ users)
CRM & Sales
Basic CRM (1 pipeline, no automation)
Advanced CRM (multiple pipelines, robots, analytics)
Tasks & Projects
100 tasks max, basic task views
Unlimited tasks, Gantt, Scrum, time tracking, reports
Storage
5 GB
50 GB and up (varies by plan)
Chat & Calls
Unlimited chat & video calls (no limits)
Same (Unlimited)
Open Channels
1 channel
2–10+ channels (depending on plan)
Telephony
Market Apps & API
Export Data
Limited (basic export only)
Full export and reporting tools
Technical Support
Community and documentation only
Priority support and dedicated help
FAQ
Frequently Asked Questions
Yes. Bitrix24 explicitly states the Free Plan is free forever with no time limit. You only pay if you upgrade to a paid subscription.
Officially, Free Plan supports unlimited users (ideal for small teams). In practice, it’s positioned for a few active users. There’s no enforced user cap.
Free Plan includes 5 GB of shared cloud storage for the account.
Yes. You get the full basic CRM (leads, deals, contacts, companies) and standard sales pipelines on Free Plan.
Yes, but only one Open Channel can be created in Free Plan. (For example, one web chat or one messaging app channel).
No. Telephony (making phone calls, connecting SIP, etc.) is only available on paid Bitrix24 plans.
No. App Marketplace and REST API access are disabled on the Free Plan. Apps are only available on commercial plans.
Free Plan allows a total of 100 tasks (in all statuses). After that, certain task features become locked.
Once you have over ~1000 CRM records (deals, contacts, companies, or leads), keyword search stops working on Free Plan. You can only use filters.
Free Plan has limited export capability. For example, exporting the full contact list is not available on Free (an official limitation of this tier).
If a Free account is inactive (no login) for about 40–50 days, Bitrix24 may automatically delete it.
Free gives you essential tools, but paid plans greatly expand limits and features (see comparison below). Many advanced features are paid-only.
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